Moltin and Particular.: New Zendesk Plugin Seamlessly Integrates Commerce Innovation into Core Enterprise

Moltin & Particular. announce native commerce integration for Zendesk to
ensure seamless customer service across all customer touchpoints

BOSTON–(BUSINESS WIRE)–Moltin,
provider of the only Headless Commerce Platform for innovators that
won’t settle for rigid, cookie-cutter commerce experiences, and Particular.,
the innovation agency of tomorrow, today, announce a new native Moltin
plugin for Zendesk. This new plugin enables organizations using Moltin
for their commerce innovation projects to support customers natively
within Zendesk, ensuring seamless customer service.

A lot of organizations are wrestling with legacy commerce platforms such
as Salesforce Commerce Cloud, Magento, Hybris, and others that are
preventing them from creating cutting-edge consumer experiences and
innovating fast enough. As organizations strive to work around their
legacy systems to deliver innovation, these new innovation projects can
become disconnected from core enterprise operations.

Ensuring that innovation is no longer an offshoot, or tangent, for an
enterprise is a core part of Particular.’s mission. “By developing a
unified solution within Zendesk, we can help clients bring more
innovative commerce experiences to life through Moltin.” noted Adam
Grohs
, Co-Founder and CEO at Particular. “Moltin enables commerce
innovation projects in the Enterprise, however, a missing link has been
connecting those projects with core Enterprise operations. This new
plugin solves that issue, thereby removing one of the primary barriers
to unleashing commerce innovation.”

The new native Moltin plugin for Zendesk Support/Chat unites your
customer support by displaying commerce data alongside Zendesk ticket
information, providing a robust Omni-Channel solution. It saves your
agents time because they no longer need to switch between Moltin and
Zendesk to connect a ticket to an order for service. With just a few
clicks, customer service reps can quickly:

  • Look up Order History
  • Look up Order Details
  • Perform a Customer Search
  • Perform a Rapid Re-Order
  • Perform a Catalog Browse/Search
  • Complete an “Order On Behalf Of” Transaction

The ROI on commerce innovation projects has always been a challenge,
especially given the rigid nature of legacy commerce platforms. With
uncertain outcomes and long timelines, organizations often feel the
pressure to play it safe – which stifles innovation.“, said Jamus
Driscoll
, CEO of Moltin. “Increasingly, organizations large and
small are leveraging Moltin to build and deliver innovation projects in
a matter of weeks, not months, without needing to rip-and-replace legacy
systems. We are very excited about the new native Moltin plugin for
Zendesk, which unifies the customer service experience across legacy
systems and Moltin.”

The new native Moltin integration for Zendesk is currently in beta and
is now available for enrollment. Once released into General Availability
in the coming months, the integration will be available through the
Zendesk Marketplace. To sign-up for the free beta or to learn more about
this plugin, please contact [email protected].

About Particular.

Located in Miami Beach, FL, with additional offices in Chicago and San
Diego, Particular. is an innovation-focused strategy, marketing,
creative and technology services agency delivering guaranteed business
results faster and cheaper than anyone else in the industry. The next
big disruption could come from anywhere. Particular. has the operational
expertise of a consultancy, the creative chops of an agency, the fervor
of a technology startup helping clients continually adapt to a new world
of uncertainty. For more information please visit www.uniquelyparticular.com.

About Moltin

Moltin provides the only Headless Commerce Platform that is designed
with the flexibility and speed to give builders what they want –
complete control to build and deliver commerce their way. Hundreds of
the world’s most innovative brands and retailers use Moltin to deliver
the most innovative consumer experiences imaginable – spanning projects
such as modern commerce websites, app-less in-store consumer self
checkout, IoT commerce, in-store kiosks, social media commerce, pop-up
event POS, voice-enabled commerce, and more. If you are a builder
looking to innovate, deliver ROI quickly, and you won’t settle for
rigid, cookie-cutter commerce experiences, then Moltin is the right
partner for you. To learn more visit Moltin.com.

Contacts

Moltin
Leanne Clegg
+447397980207
[email protected]

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