Samsung Tablet Implementation Has Increased Paper Transport Driver Engagement and Retention
RIDGEFIELD PARK, N.J.–(BUSINESS WIRE)–Samsung Electronics America and truckload carrier company Paper Transport, Inc. today announced the successful implementation of digital solutions using Samsung’s tablet technology across Paper Transport’s trucking fleet. Wisconsin-based Paper Transport – which has nearly 900 truck drivers in the field – modernized its fleet by deploying Samsung tablets with essential applications, including hours-of-service logging, route optimization, driver-to-driver communications and training tools that transformed how the company trains its workforce.
Paper Transport’s mobile solution for its fleet included deployment of the Samsung Galaxy Tab Active2—a ruggedized tablet tailor-made to withstand harsh conditions. This enabled Paper Transport to upgrade its antiquated in-cab system to a newly digitized, real-time fleet management solution that includes a new Learning Management System designed to improve driver education, training and support. As a result, Paper Transport has seen improved driver recruitment, engagement and retention – essential elements for success in a fleet management operation.
Fleet Training Transformation
By deploying the new tablets in truck cabs, Paper Transport can more effectively deliver fleet-wide training to its drivers—most of whom are remote—and offer a simpler way to remain up to date on the latest compliance mandates and safety guidelines. Moreover, Paper Transport’s drivers gain access to the company’s Learning Management System, which provides a self-educating method of training that is accessible from anywhere. Drivers have the ability to ask questions in real-time and engage in a virtual classroom format through face-to-face video, as well as audio and text communications.
The tablets also enable Paper Transport to provide their truck driving fleet a way to enjoy their personal time. During breaks, they can choose from a pre-approved suite of games for entertainment, enabling them to unwind before getting back on the road.
“Since the Samsung implementation, we’ve seen driver engagement increase nearly four times, and turnover has reduced nearly 10 percent – even as we see 19 percent growth year over year,” said Peter Covach, Director of Information Technology at Paper Transport. “The ruggedized Samsung Galaxy Tab Active2 tablet is essential technology for an industry like fleet management and transportation – and it is a key tool in our digital transformation.”
To ensure consistency in device management, including updates, Paper Transport implemented a company-wide mobile device management (MDM) policy using Samsung Knox security APIs. Paper Transport also partnered with Omnitracs, LLC, a global pioneer in fleet management solutions to transportation and logistics companies, to incorporate workflow management and electronic logging device (ELD) compliance software on the Samsung tablets. Samsung’s Android-driven open architecture allowed Paper Transport to easily import the apps needed to track driver scorecard progress on factors such as speed and safety.
“Samsung’s enterprise tablet solutions are designed with the business user in mind, and we’re excited to help Paper Transport equip their fleet with a solution that not only improves driver experiences but also assists in driver retention,” said Taher Behbehani, Senior VP and General Manager of Mobile B2B, Samsung Electronics America, Inc. “As the digital transformation of business accelerates, mobile workers in the transportation industry can benefit from solutions that are purpose-built to fit specific enterprise needs.”
About Samsung Tablets
The Tab Active2 is MIL-STD-810-certified1 – the military standard for durability during excessive pressure, temperatures, vibrations and drops – and IP68-rated for water2 and dust resistance. Physical buttons are included for easy operation with work gloves, and the display can be used while wet, enabling access in rainy or inclement weather. This is ideal for fleet management, where Paper Transport drivers can use the device in the rougher environment of their truck cab, or while working outside during extreme conditions. For instance, drivers can use the tablet to more easily handle maintenance tasks outside their truck by reporting issues through sharing photos of the vehicle, and gathering feedback from maintenance staff.
The Samsung Galaxy Tab Active2 is available in the U.S. through Samsung’s IT reseller partner channel (both Wi-Fi and LTE versions). For more information and full product specifications on the Tab Active2, visit here.
For further details on the Paper Transport implementation, visit the case study, located here.
About Paper Transport, Inc.
Founded 29 years ago in Green Bay, WI. PTI is listed in the Commercial Carrier Journal’s Top 150 Carriers as a for-hire, dry-van trucking company, competing with over 500,000 trucking companies in the U.S. The company, now over 850 professional drivers strong, focuses on regional truckload, dedicated truckload and intermodal services with multiple locations throughout the Midwest and Southern U.S.
About Samsung Electronics America, Inc.
Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA), is a recognized innovative leader in consumer electronics, mobile devices and enterprise solutions. A wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA is pushing beyond the limits of today’s technology and providing consumers and organizations with a portfolio of groundbreaking products in appliances, home entertainment, Internet of Things, mobile computing, smartphones, virtual reality, wireless infrastructure and wearables, in addition to offering leading content and services related to mobile payments, 360-degree VR video, customer support and more. Samsung is a pioneering leader in smartphones and HDTVs in the U.S. and one of America’s fastest growing home appliance brands. To discover more about Samsung, please visit www.samsung.com. For the latest Samsung news, please visit news.samsung.com/us and follow us @SamsungNewsUS.
1 This device passed military specification (MIL-STD-810G) testing against a subset of 21 specific environmental conditions, including temperature, dust, shock/vibration, and low pressure/high altitude. Device may not perform as shown in all extreme conditions. See user manual.
2 Water-resistant and dustproof based on IP68 rating, which tests submersion in clear water up to 1.5 meters for up to 30 minutes.