Despite living in the most connected and globally communicative time periods in history, businesses can still find their communication processes clunky and outdated. This might be down to rigid corporate structures that no longer fit with a company ethos or a culture of secrecy among employees. Good communication can be the difference between success and failure. Here are a few useful ideas to consider when improving the communication within your business.
One – Update Old Digital Systems
First, and perhaps most obviously, the technology your business uses to communicate should be kept functional. This often means updating it to keep up with the times since old communication hardware such as fax machines can introduce unnecessary friction when trying to conduct business smoothly. Of course, this doesn’t mean that every time a new model of computer or phone is released, you must ditch what you have and replace it. Just be aware that your competitors and clients are most likely keeping up to date, and it will make your life easier if you maintain the pace.
Two – Streamline Formal Communication
Once you’ve ensured that your technology and software are up to standard, it’s a good idea to examine your communication processes. How do your employees file complaints? How do they let you know when they won’t be in the office for a week? Streamlining these kinds of formal communication processes can save you time and stress in the future. Services from CoAmplifi, such as team communication software can assist you in making this a less daunting task by shedding the needless bureaucracy on your end.
Three – Prioritise and Reward Honesty
Culture in the workplace can have a significant impact on the overall success of a business. Having a relationship of trust between you, your colleagues, and your employees is vital for the smooth operation of your business and the likelihood of achieving your goals. Relationships are built upon strong and honest communication, so allowing your employees to air their grievances or suggest improvements can benefit your business hugely.
Four – Don’t Overcomplicate Language
When building a business, it can be tempting to use over-complicated language in an attempt to prove legitimacy among clients and competitors. Resist this urge. Conveying your brand and its purposes to customers needs to be clear and effective, so ditch the unnecessarily intellectual-sounding speak and focus on being concise. You’ll be more confident in your ideas, and your customers will understand you much sooner. Often when companies try to sound businesslike on their websites or in their emails, it comes across as overly formal or poorly executed.
Five – Encourage Extracurricular Communication
If you want to boost communication within your team, it might be worth encouraging friendships and activities outside of the work environment. Arrange team-building days or invite colleagues to dinner; whatever you decide, remember that a healthy work-life balance is essential. Figure out what works for you and your employees rather than forcing weekly drinks or game nights. Good communication doesn’t mean over-communication.