Frontier Airlines Goes the Extra Mile, Focuses on Digital Customer Experience with Medallia

SAN FRANCISCO–(BUSINESS WIRE)–Medallia, Inc. (NYSE: MDLA), the global leader in experience management, today announced that Frontier Airlines will focus on digital customer experience with Medallia as it goes the extra mile to ensure its customers have stellar website experiences.

“Medallia has allowed Frontier to really connect with our customers on a more personal level. By being able to communicate with them and find out what their issues are through the use of forms and feedback tactics, we know what the customer is experiencing and where to improve so we can provide an even better experience for them,” said Brian Flick, ecommerce for Frontier.

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About Medallia

Medallia (NYSE: MDLA) is the pioneer and market leader in Experience Management. Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and up-sell opportunities, providing clear and potent returns on investment.

© 2020 Medallia, Inc. All rights reserved. Medallia®, the Medallia logo, and the names and marks associated with Medallia’s products are trademarks of Medallia. All other trademarks are the property of their respective owners.


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